FAQs
1. Do you ship internationally?
No, we currently ship only within the United States.
2. How much is shipping?
- Flat rate shipping is $6.99 for orders under $179.
- Free shipping on all orders over $179.1.
3. What are your return and refund policies?
We offer free returns within 30 days of delivery. Items must be unused, in original condition with tags and packaging. Once we receive and inspect your return, we’ll issue a full refund to your original payment method within 7–10 business days.
4. What payment methods do you accept?
We accept Visa, Mastercard, AMEX, Discover, Apple Pay, PayPal, Venmo, and Diners Club. All payments are securely processed in USD.
5. How long does it take to process and ship my order?
Orders are processed within 1–2 business days. Most orders ship within 5–8 business days total.
6. Can I cancel my order?
Yes, please contact us as soon as possible. Once the order has been shipped, cancellation is no longer possible.
7. What should I do if I receive a damaged or wrong item?
Contact us immediately at info@zerroa.shop with your order number and photos. We’ll resolve the issue quickly, usually by sending a replacement or issuing a refund.
8. Is my payment information safe?
Yes. We use secure encryption and do not store your full payment details on our servers.
9. How can I contact customer support?
You can reach us at:
- Email: info@zerroa.shop
- Phone: +1 214-583-0203 (Mon – Fri, 9:00 AM – 6:00 PM CST)
10. Do you offer exchanges?
The easiest way is to return the item for a refund and place a new order for the one you want.
Still have questions? Feel free to email us at info@zerroa.shop — we’re happy to help!